Refund & Replacement Policy

• We do not provide cash refunds or credit back to your payment method for any reason.
• All products are custom-made to your design or specifications. Once an order enters production, it cannot be cancelled.
• Refunds are not available for change of mind, incorrect size selection, or design errors made by the customer.
• Refunds are not issued for delays caused by courier or logistics partners.
• If you input incorrect delivery address details, we are not responsible for non-delivery and no refund will be issued.

We stand behind the quality of every product we ship. If your order arrives damaged or with a manufacturing defect, we will send you a free replacement at no extra cost.

• The product must have arrived physically damaged (broken, torn, cracked) due to manufacturing or shipping handling.
• The print quality must be significantly different from what was shown at the time of order (wrong color, blurry print, missing design elements).
• The item must be clearly defective — not the result of normal wear and tear after delivery.

1. 1

   Take clear photos immediately

   As soon as you receive the damaged product, photograph the item clearly showing the damage, the packaging, and the shipping label.

2. 2

   Contact us within 48 hours

   Email contact@tanzo.in with your order number, a description of the issue, and the photos. Requests raised after 48 hours of delivery may not be accepted.

3. 3

   We review your request

   Our team will review the photos and order details within 2 business days. We may ask for additional images if needed.

4. 4

   Replacement dispatched

   Once approved, your replacement order will be produced and dispatched within 5–7 business days. You will receive tracking details via email.

• Products damaged after delivery due to misuse, mishandling, or improper care.
• Minor colour variations due to screen display differences (monitor calibration) — these are not considered defects.
• Spelling mistakes or design errors that were submitted by the customer in the order.
• Requests raised more than 48 hours after the confirmed delivery date.
• Products without photo evidence of the damage.